IT Support Specialist

Solar Landscape is the leading commercial rooftop solar developer in the U.S. Only 4% of commercial rooftops host solar today - we're changing that, fast. Commercial rooftop solar is the fastest, smartest way to build new clean power - delivering megawatts of generation in months, not years, and powering America's energy and future right where it's needed most. By turning rooftops into local power plants, we're reshaping how - and how fast - energy gets built in the U.S.

Recognized as the #1 Distributed Generation Developer by New Project Media, the #1 National Commercial Rooftop Solar Developer by Solar Power World, and winner of the U.S. Department of Energy's Grand Prize for Clean Energy, Solar Landscape is defining the future of energy generation in America.

Headquartered in Asbury Park, New Jersey, Solar Landscape has offices in Chicago, Baltimore, and New York City and operates in over a dozen states nationwide.

We move fast, solve hard problems, and take our work seriously - but never ourselves. We value clear thinking, accountability, and execution. At the same time, we're collaborative by default, and believe the best work happens when people enjoy working together. Our team is made up of smart, grounded people who show up for each other - whether that's troubleshooting a system design or catching up over lunch.

If you're looking to do meaningful work in a high-performance environment - and be part of the team reshaping how energy gets built in the U.S. - we'd love to meet you.

About The Role

The job of the IT Support Specialist - Tier 1 is to provide initial technical support to end users across the organization. This role serves as the primary point of contact for technical support for resolving hardware, software, and access issues, all while providing top-notch customer service. This role will start with Tier 1 support and will overtime learn the skills and standards used across the IT industry.

The IT Support Specialist I - Tier 1 will assist in issue resolution, account management, device support, and documentation. They will escalate complex issues to Senior System Administrators as needed. This job requires communication skills, as well as attention to detail in a high-speed technical environment.

Responsibilities

Deliver Tier 1 technical assistance to end users through our ticketing system, email, phone, and face-to-face interactions.

• Diagnosing and resolving issues related to:
  • Windows and Mac computers
  • Microsoft 365 applications, such as Outlook, Teams, SharePoint, OneDrive, etc.
  • Printers and peripheral devices
  • Mobile device management platforms such as Jamf and Microsoft Intune
  • Creation, management, and resolution of support requests while ensuring proper documentation
• Assist with user account management, including:
  • Password management, multifactor authentication, and SSO
  • User onboarding and offboarding, as well as documentation and improvements for these processes
  • Access to distribution lists, shared inboxes, application access, and licensing
  • Configuration and management of laptops, tablets, and mobile devices
  • Recording IT assets like devices, equipment, and peripherals
  • Compliance with organizational security policies, including alerting others to possible security incidents
  • On call rotation for tickets and technical issues

Qualifications

Required Qualifications

• Organizational Skills
  • Ability to manage multiple support requests and prioritize tasks effectively
• Communication
  • Strong written and verbal communication skills and ability to explain technical concepts to non-technical users
• Attention to Detail
  • Ability to accurately document issues, solutions, and technical processes
  • Ability to ensure issues are addressed in both the long and short term
• Problem-Solving
  • Ability to diagnose technical issues and implement effective solutions in a timely manner
• Teamwork
  • Ability to collaborate with other IT team members and departments
  • Strong stakeholder management skills
• Knowledge
  • Understanding IT support processes, device management, and security best practices
• Travel Requirement
  • 5-10% of travel required to offices in other cities as needed (IL, MD)
  • Must be able to commute to our Asbury Park, NJ office 3 days a week, and our NY office 2 days a week.

Preferred Qualifications

• Education
  • Bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience
• Experience
  • Experience in IT support, help desk, or technical support role.
  • Microsoft Intune / endpoint management
  • Remote support tools
  • Experience with endpoint security tools. (Defender, or other related antivirus tools.)
  • Windows 11 troubleshooting
  • Basic networking troubleshooting
  • Microsoft 365 administration
  • Ticketing systems (ServiceNow, Jira, Zendesk)
• Certifications preferred but not required
  • CompTIA A+
  • Network +

$50,000 - $65,000 a year

Salary will vary depending on your location and job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Benefits and Perks

We offer competitive compensation and benefits designed to support you inside and outside of work:

• Training / Professional development opportunities
• 401(k) with 4% company match
• Summer Fridays
• Flexible remote/hybrid work options
• Paid parental leave
• Team lunches, events, and stocked kitchens
• Modern, collaborative office spaces in Asbury Park, New York City, Boston, Chicago, and Baltimore
• Medical, dental, and vision coverage
• Company-paid life and long-term disability insurance

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.