Customer Care Consultant

Job Description

We're Momentum Energy - a power company owned by Hydro Tasmania, Australia's largest generator of renewable energy. We're on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we're nurturing a culture of belonging, where diverse views and experiences are embraced, and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders, and sexual orientations, please reach out to us about any adjustments or support you may require.

Momentum is currently expanding its team of Champions because of lots of ongoing internal movements, which means we have lots of opportunities for you to grow and shape your career!

We are on the lookout for curious and passionate problem solvers who genuinely care about connecting with our customers and providing an exceptional, authentic, no-bull customer experience. We are hiring full time roles.

We're here to 'make energy more human'. Of course, to do that, we need more great humans. Interested?

• Do you genuinely care about people and can easily put yourself into someone else's shoes?
• Are you a curious and natural problem-solver?
• Is getting to the bottom of an issue and finding solutions second nature to you?
• Are you an authentic, no-bull kind of person who can build genuine rapport with customers over the phone?
• Are you patient, resilient and versatile?
• Do you have bucket loads of team enthusiasm and a 'we got this!' attitude?

If yes, we'd love to hear from you!

You don't need any call centre experience, but if you have some, awesome! And if it's within the energy industry, even better!

About the role

As a member of Momentum Energy's Customer Care team, you'll respond to a range of enquiries and requests from residential and business customers over the phone or other channels. People have lots of different reasons for contacting their power company - questions, complaints, changing contact details, checking if there's a better price. Don't worry, you'll get top-notch training, so you'll be an energy whizz before you answer any calls.

What's in it for you?

Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We'll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us.

We are based in our central Hobart Hydro offices in Elizabeth Street. Once you successfully pass your six-month probation period, we are open to discussing the option of occasional hybrid working.

What you can expect

Momentum has a great work-life balance and offers benefits like wellness programs, staff reward programs, flexible working arrangements and special staff energy rates. In addition to all these benefits, we're offering a very competitive full-time salary of $60k plus 12% super per annum.

Some important info

Our interview process after you apply will be to complete a short video interview, followed by in-person Group Interviews taking place between July 7th and July 9th to selected candidates. Succesful candidates will be working on a rotating roster between 8am - 6pm Monday to Friday. You'll need to be available for regular shifts during these hours, commencing on full-time paid training on Wednesday August 5th.

Hit the Apply button and send us your CV outlining your skills and experience.