CRM Product Owner

Job Description

Do you want to shape how commercial processes and CRM come together in a growing business line? As CRM Product Owner for our business line Grid Solutions, you will help build the CRM foundation for a newly established business line and support the shift towards more scalable, data-based sales processes. This is an opportunity to work in an international company connected to the green transition, where your work will support better decisions, clearer processes, and long-term business development.

Design CRM processes and commercial system setup

In this role, you will define and improve sales processes in CRM for out business line Grid Solutions and support how these connect with quotation, pricing, product configuration, and related systems. You will act as a key link between business and IT, helping translate operational needs into practical CRM solutions. The role also includes work with sales KPIs, dashboards, and market insights that support prioritization and planning across the commercial organization.

Your responsibility will be to:

• own the CRM roadmap for Grid Solutions
• define, test, and improve CRM workflows and system integrations
• work with IT on requirements, prioritization, and issue follow-up
• develop sales KPIs, dashboards, and market insight reporting
• support user adoption, data quality, onboarding, and training materials

You will report to the Head of Business Development, HVS, and collaborate with CRM users, IT, sales, market intelligence, and other stakeholders. This position involves travel of 10-20 days per year and can be based in Copenhagen (DK) or Cologne (DE). We offer a hybrid work model.

Business-focused collaborator who works well across functions

We are looking for someone who enjoys working across functions and turning business needs into structured solutions. You communicate clearly, build trust with stakeholders, and can balance attention to detail with a broader commercial perspective. You collaborate effectively, engage well with others, and take an informed, data-driven approach to prioritization in a changing environment.

Your background:

• Experience working with CRM systems such as SAP C4C, Salesforce, or similar tools
• Experience working in the intersection of CRM, sales processes, and IT
• Good understanding of system integrations and commercial tool landscape
• Experience from an industrial, technical, project-based, or SaaS environment is an advantage
• Experience working with sales metrics and analytics in a changing environment is highly valued
• Affinity with data, reporting, and dashboards
• Seasoned user of Microsoft 365 tools, such as Word, PowerPoint and Excel
• Experience using Power BI or Qlik is beneficial
• Working proficiency in English, working proficiency in German is beneficial

Support greener growth through smarter commercial processes

NKT is committed to developing a diverse organization and culture where people of diverse backgrounds can grow and are inspired to do their best. We have high ambitions on establishing gender diversity at NKT and encouraging all interested candidates to apply - even if you don't tick all the boxes described. We believe that a diverse organization enables long-term performance, and that an inclusive and welcoming culture creates a better work environment.

In this role, you will join a collaborative international setting where you can expand your skills in CRM, commercial processes, data insights, and cross-functional cooperation. You will contribute to the development of a newly established business line and help create ways of working that support growth, better visibility, and more scalable operations across Grid Solutions.

"As a leader, I will give you the freedom to manage tasks, while remaining available for support when needed. I value work-life balance and aim to create an environment that accommodates it" says Hiring Manager, Simone Pagliuca, Senior Director, Head of Business Development, HV Solution.

Read more about our offer and listen to some voices of NKT Connectors here!

We will review applications continuously, but we recommend you apply no later than 25th of June. Please submit your application in English. Be aware that personality and cognitive tests might be included in the recruitment process. For inquiries about the recruitment process, please reach out to Angelina Nilsson, Global Talent Attraction Specialist at [email protected]. Please note that due to the GDPR regulations we cannot accept any applications via e-mail.

We collect confidential candidate experience feedback to improve our recruitment process. Your responses are for quality development only and do not affect hiring decisions.

Be a Connector of the green tomorrow!