Intern-College - Community Engagement

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Position Summary

The CPS Energy Internship Program is designed to meet the industry's rapidly changing workforce needs by providing local San Antonio college students with public utility career experience. Through the internship program students are paired with a mentor to acquire meaningful hands-on experience that expands their understanding of how the industry works and exposes them to essential skills they must acquire or develop to be successful. The internship is not only meant for the intern to learn how to perform, but to also understand the rationale behind the strategies that are being used.

The Community Engagement intern collects, reviews, and inputs data into a computer processing system. Codes and inputs data from computer processing. Identifies and resolves production related errors. Maintains control logs, records and coding schemes to process source data using pre-established guidelines to perform the functions of the job.

Tasks and Responsibilities

• Coordinate, and maintain statistical reports
• Update and input data into SAP
• Answer telephone calls and provide information/direction to both internal and external contacts
• Maintain paper file records supporting residential program application intake
• Provide support by relieving other positions within the Business Area
• Learn and promote CPS Energy residential programs through table top outreach and/or public speaking engagements
• Learn and support CPS Energy social service case management through coordinated efforts with the Customer Response Unit and Energy2Business teams
• Support CPS Energy community immersion showcasing through photography, customer testimonials and surveys
• Performs other duties as assigned

Minimum Skills

• Working knowledge of Microsoft Office.
• Must be currently enrolled in a related discipline.
• A minimum GPA of 2.5.
• Must currently reside within 120 miles of CPS Energy Headquarters.
• Demonstrated leadership potential.
• Self-motivated and results oriented.
• Exceptional communication skills.
• Effective networking skills.
• Demonstrated critical thinking and problem-solving skills.
• Demonstrate an interest in a career applicable to the utility industry.
• Participate in full-time employment with CPS Energy.
• Attend all activities sponsored by CPS Energy during employment.
• Pass a drug test and background screen prior to employment with CPS Energy.
• Submit application, resume, transcripts.

Preferred Qualifications

• Knowledge in Microsoft Office Package, including word processing, spreadsheets, presentation software, electronic mail and scheduling
• Knowledge in data input, transaction processing and data extraction.

Competencies

• Communicates Effectively
• Learning Quickly
• Serving Customers
• Delivering High Quality Work
• Adapting to Others

Minimum Education

Must be a college student; currently enrolled in a related discipline

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, and presenting. Use of personal computing equipment, phone, multi-functioning printer & calculator. Ability to travel to & from meetings, training sessions or other busi-related events.

Physical Demands

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.