Uplight

Technical Customer Support Engineer II (Technical Solutions / Support)

Join Uplight in Pune as a Technical Customer Support Engineer II, solving customer issues and enhancing user experience in clean energy. Enjoy flexible time off, wellness benefits, and career growth in a mission-driven company.
Uplight
Uplight Pune, India On-site Full time UTC+05:30

Uplight

Company Overview

Uplight

Boulder, CO, United States

2019

Approximately 450 employees and revenue of $103.1 million in 2023 (source: uplight.com).

What They Do

Uplight is a private clean energy technology company that specializes in providing utility-focused software solutions. Founded through the merger of Tendril and Simple Energy, Uplight has expanded its capabilities through strategic acquisitions, including FirstFuel and EnergySavvy, to create a comprehensive suite of services aimed at enhancing energy efficiency and customer engagement (source: uplight.com). The company’s core technology revolves around an AI-powered flexibility management platform that integrates distributed energy resources (DERs) such as smart thermostats and solar panels, enabling utilities to optimize energy generation and consumption (source: uplight.com). Uplight's platform processes an impressive 30 billion data points per hour, providing utilities with accurate event forecasting and facilitating over 268 million customer interactions annually (source: uplight.com). This technology supports over 80 utilities across North America, Asia, and Europe, showcasing Uplight's significant impact on the global energy landscape (source: bitscale.ai).

Projects & Track Record

Uplight has successfully managed several notable projects that highlight its capabilities in energy management. In 2020, the company managed enough electrical load to curtail the entire Knutson Power Plant in Boulder, Colorado, demonstrating its effectiveness in demand response initiatives (source: uplight.com). Additionally, Uplight partnered with Consumers Energy and Google to distribute free Google Nest smart thermostats to up to 100,000 households in Michigan, achieving five times higher enrollments compared to traditional programs (source: smartenergycc.org). The company is also involved in ongoing projects that utilize AI-powered virtual power plants (VPPs) to enhance demand response capacity, significantly increasing it by 31% during peak periods (source: uplight.com). Uplight's client base includes over 80 electric and gas utilities globally, with partnerships extending to more than 65 ecosystem players, including major technology providers like Google and Schneider Electric (source: uplight.com).

Recent Developments

In the past two years, Uplight has received multiple accolades, including recognition as the 2025 Home Energy Management Leader and the 2024 Customer Engagement and Grid-Edge DERMS Leader, which underscores its strong market position (source: uplight.com). The company is actively advancing its decarbonization initiatives, exemplified by its Annual Voice of the Energy Customer Survey, which analyzes residential customers' attitudes toward green technologies and electric vehicle ownership (source: uplight.com). While there have been no major acquisitions or funding rounds reported since its 2021 valuation milestone, Uplight continues to enhance its AI models for demand response strategies and is focused on building capacity for virtual power plants (source: uplight.com). These efforts are aimed at addressing the growing need for data center load flexibility and promoting electrification equity (source: uplight.com).

Working There

Uplight offers a diverse range of roles across various departments, including technology, growth and commercial, operations, and people operations. The company is particularly focused on hiring talent in AI/ML engineering and platform development, with leadership from experienced professionals in the software and demand-side solutions sectors (source: uplight.com). Job opportunities are available at its headquarters in Boulder, as well as in its offices located in Boston, Vancouver, and Pune, supporting a workforce of over 450 employees (source: bitscale.ai). Uplight's company culture emphasizes inclusivity and social responsibility, as evidenced by initiatives like the Enlighten Task Force and the establishment of employee-led Affinity Resource Groups (source: uplight.com). While specific benefits packages are not publicly detailed, the company is committed to fostering an inclusive economy and aligning its business practices with social change (source: uplight.com).

Last updated on Feb 23, 2026 | Report an issue

Job Description

We are seeking a Technical Customer Support Engineer II who is passionate about helping customers, solving problems, and improving user experiences. You'll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services.

Responsibilities & Skills

You should:

  • Problem solver, Independent worker, logical and critical thinker.
  • Highly adaptable to a new working environment.
  • Ability in Learning new skills and applying them for efficient customer issue resolutions.
  • Ability to work in 24/7 rotational shifts.
  • Client oriented thinking, ensuring high customer satisfaction indices.

Collaboration with cross-functional teams.

  • Ability to explain technical concepts to non-technical individuals.

Required Skills:

  • Excellent communication and interpersonal skills.
  • Excellent comprehension skills.
  • Bachelor's degree or equivalent experience.
  • 4+ years in a Technical support role in SaaS enterprise products.
  • Strong Experience with SQL for querying databases.
  • Strong Experience in REST APIs, Postman, Kibana, Grafana.
  • Strong collaboration skills with cross functional teams.
  • Proficient with ticketing systems like JIRA. Incident management, Escalations and SLAs.
  • Basic Knowledge on cloud technologies.
  • Good Python knowledge.
  • Having a background in the clean energy domain is an added advantage.

Qualifications

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Why Join Uplight in Leading the Fight Against Climate Change?

At Uplight, we're not just offering a job - we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:

  • Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.
  • Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.
  • Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.
  • Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.
  • Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.

Apply now

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About the role

June 25, 2026

June 25, 2026

Full time

On-site

Company

Smart Grid

Uplight

uplight.com

  •  Pune, India

4+ years in a Technical support role

UTC+05:30

Tags

Clean Energy Innovation · Customer Management · Energy Efficiency · Software Development · Technical Support