Senior Product Designer

Job Description

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 80 of the world's leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect-improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

As a Senior Product Designer, you'll take ownership of the end-to-end experience for Residential & Business customers in their energy use portals, energy insight widgets, and outbound communications. This influential role sits at the intersection of strategy, user experience and research-and requires close collaboration with cross-functional internal teams, utility clients, and end customers.

How you will make an impact

• Own and lead the full customer journey-from research and discovery, through concepting, prototyping, polished visual design, design QA, and post-launch iteration, influencing strategic direction and product team roadmaps.
• Drive best-in-class Design practices, knowing when to flex established processes to fit real-world constraints while staying rooted in strong design principles.
• Leverage & contribute to Uplight's UI Design System to deliver elegant, accessibility-inclusive, and scalable experiences that are intuitive for end users.
• Facilitate unmoderated and moderated Qualitative User Research studies, synthesizing and presenting findings + business recommendations to diverse stakeholder audiences.
• Distill complex problems into approachable steps through researching, prototyping, creating mental models, and facilitating aligning with your team.
• Lead iterative product & design thinking to continuously measure, learn, and enhance user experience in our enrollment products.
• Build a deep and data-driven understanding of customer needs, pain points, and real-life behaviors across programs.
• Partner closely with Product Managers, Engineers, fellow Designers & User Researchers, Marketers, Account Managers and more across the business to align on core user problems (or JTBD) and uncover shared opportunities together.
• Champion a culture of continuous learning, feedback, and iteration.

What You Bring To Uplight

• 5+ years of experience in software/digital product design, with a strong portfolio demonstrating end-to-end design thinking process and measurable business impact of your design decisions.
• Proficiency in the "full stack" of Product Design: Research, UX & Interaction Design, UI/Visual Design & QA, prototyping, and working with component libraries or Design Systems.
• Systemic & Service Design thinking: Proven experience designing for complex ecosystems where a single user interaction triggers intricate downstream workflows. You naturally map service blueprints, consider multi-persona journeys (B2B2C), and design scalable frameworks rather than isolated features.
• Deep fluency with modern Design and Research tools. We use Figma (our primary design tool) as well as Adobe Creative Suite for asset creation, Lucid for white board collaboration, JIRA for coordination with Product & Engineering teams, and Google Workspace for documentation. Hands-on experience with user research platforms for recruiting & running studies.
• Technical fluency: Familiarity with frontend capabilities (e.g., React, Angular) and component frameworks (e.g., Material Design) to ensure seamless collaboration with Engineering.
• Excellent Communication & Storytelling: Exceptional ability to translate complex energy data and technical constraints into compelling narratives tailored to both technical and non-technical, internal and external client audiences alike.
• Navigate ambiguity & drive alignment: You treat ambiguity as an opportunity, using discovery techniques, rapid prototyping, and collaborative workshops to synthesize complex inputs and facilitate cross-functional alignment across product, engineering, and stakeholders.
• A user-first mindset that advocates for the pursuit of simple, elegant solutions, while balancing ambiguity and technical constraints.
• Collaboration and Accountability: Values shared ownership and cross-functional trust over individual control. You hold yourself accountable to team outcomes, collaborating directly with cross-functional partners to prioritize and ensure we ship meaningful outcomes.
• Growth-minded and well-versed in giving and receiving constructive feedback, with a commitment to collaborative problem-solving.
• Experience designing enterprise software (B2B and/or B2B2C).
• Actively participates in structured peer critiques and team reviews, embracing a culture where Designers regularly seek and offer feedback to elevate each other's work.

Bonus points

• Comfortable jumping into complex technical domains with curiosity and humility.
• Experience working in multiple industries and/or in startup environments
• Fluency in Agile environments, meeting cadences, etc.
• A deep curiosity for exploring responsible efficiency opportunities with AI.

Don't meet every single requirement? Studies have shown that women, marginalized genders and people of color are less likely to apply to jobs unless they meet every single qualification. At Uplight we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why Join Uplight in Leading the Fight Against Climate Change?

At Uplight, we're not just offering a job - we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:

• Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.
• Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.
• Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.
• Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.
• Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.
• To learn more about our comprehensive benefits package and other perks, visit uplight.com/careers

Salary Range: $120,000-$145,000 + Bonus

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, neurodivergence, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.