IT Specialist - Identity, Access & EU IT Operations

Job Description

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world's renewable energy data.*

Power Factors' Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company's suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

• Outside China and India

About the Role

We are looking for a senior, self-sufficient IT professional to own EU IT operations and lead our identity and access management program. This is a high-trust individual contributor role - you will be the go-to person for IT across the region, operating independently without a team beneath you, and with significant influence over how we secure and scale our infrastructure.

You will combine deep IAM expertise with hands-on EU IT support ownership - managing our Microsoft environment, Atlassian stack, and AI tooling including Claude. The right person is someone who can diagnose a complex Entra ID configuration issue in the morning, ship a laptop to a new hire in the afternoon, and drive a process improvement initiative by end of week - without needing direction.

Key Responsibilities

Identity & Access Management

• Own the full IAM program: SSO, MFA, conditional access, privileged access management (PAM), and identity lifecycle (joiner/mover/leaver) across SaaS and internal applications.
• Architect and maintain integrations using SAML, OAuth 2.0, OpenID Connect, and SCIM; administer Microsoft Entra ID (Azure AD) as the central identity provider.
• Design and enforce RBAC/ABAC access models; lead access reviews and certification campaigns.
• Build automation and scripting (PowerShell, Python) to reduce manual identity operations and eliminate orphaned or excessive access.
• Define IAM policies and procedures; ensure compliance alignment with SOC 2, ISO 27001, and GDPR as applicable.
• Monitor identity-related security events, investigate anomalies, and lead access-related incident response.

EU IT Operations & Support

• Serve as the primary IT point of contact for all EU employees - owning end-to-end support escalation, resolution, and documentation.
• Administer the Microsoft 365 full suite: Exchange Online, Teams, SharePoint, Intune, Defender, and Purview.
• Manage the Atlassian stack (Jira, Confluence) at an admin level - configuration, user management, integrations, and workflow optimization.
• Drive adoption and governance of AI productivity tooling including Claude; support employees in using AI tools effectively and securely.
• Own hardware lifecycle: procurement, imaging, configuration, shipping, asset tracking, and secure decommissioning.
• Lead IT onboarding and offboarding - new hires receive working equipment and correct access on day one; departing employees are fully offboarded promptly.
• Maintain MDM/endpoint management (Intune or Jamf) and device patching across the EU fleet.
• Build and maintain a self-service knowledge base; track support metrics and drive systemic fixes over one-off resolutions.

Required Qualifications

• 5+ years of IT experience, with at least 3 years focused on identity and access management or security engineering.
• Deep hands-on expertise with Microsoft Entra ID / Azure AD - conditional access, PIM, identity governance, and Defender integration.
• Strong working knowledge of authentication and federation protocols: SAML, OAuth 2.0, OpenID Connect, SCIM, LDAP.
• Proven experience administering the Microsoft 365 full suite, including Exchange Online, Teams, SharePoint, Intune, and Defender.
• Atlassian administration experience (Jira and Confluence) - user management, integrations, workflow configuration.
• Scripting and automation ability (PowerShell required; Python a plus) for identity workflows and IT operations.
• Demonstrated experience with endpoint/device management (Intune or Jamf) and IT asset tracking.
• Practical familiarity with AI productivity tools, particularly Claude - comfortable using, configuring, and governing AI in a business context.
• Ability to operate independently, manage competing priorities, and make sound judgement calls without close supervision.
• Strong communication skills in English; Spanish language skills a significant plus.

Preferred Qualifications

• Experience with privileged access management tools (CyberArk, BeyondTrust, or Delinea).
• Knowledge of Zero Trust architecture principles.
• Familiarity with identity governance platforms (SailPoint, Saviynt).
• Experience supporting audit and compliance frameworks (SOC 2, ISO 27001, GDPR, NIST).
• Bachelor's degree in Computer Science, Information Security, or equivalent practical experience.

LIFE @ POWER FACTORS

We are an agile software development company - big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

WHY JOIN US

• A humble cause with a clear purpose- you will help us fight climate change with </code> every day at work. We aim to be environmentally conscious in all aspects of our operations.
• Work with passionate experts and top-talents in your field- we are proud of our highly skilled crowd and the savviness each of us brings to the team.
• Friendly and uplifting atmosphere- we believe kindness and respectfulness is core for our culture. A friendly smile or a helping hand is never far away.
• All the benefits you expect (and more)- besides the basic benefits (adopted to local needs and norms), you will enjoy perks such as 8h of paid volunteering per year and participation in our Corporate Bonus Program (to name a few).

WE ARE AN EQUAL OPPORTUNITY EMPLOYER Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sex