Account Manager

Job Description

Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses-including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people's behavior-to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.

We are seeking an Account Manager to join our team and help us achieve our ambitious goals for our business and the planet.

What you get to do

You will be the focal point for Uplight engagement with utility clients, responsible for account planning and strategy, customer relationship development and management, delivery against contract and business outcomes, and customer satisfaction and churn. You will lead and contribute to cross-functional teamwork to deliver results, improve how we work, and drive decarbonization outcomes and the advancement of the clean energy economy. You have experience in the energy industry, software, or customer management; have strong communication skills, and are passionate about working closely with customers.

What you will contribute

• Be the expert in your account's strategy, business, market, and goals.
• In partnership with leadership, define and deliver on account strategy and plan.
• Accountable for delivering against contract and business outcomes and managing internal and external tracking and progress against contract metrics.
• Lead customers toward realizing business value through Uplight's solutions.
• Accountable for churn and customer satisfaction metrics for your customers in alignment with Uplight's strategy.
• Manage customer expectations and scope for contracts, managing scope discussions and changes with customers in alignment with Uplight's strategy.
• Build strong relationships with customers from individual contributor to senior levels.
• Manage the customer's interface with Uplight, appropriately prioritizing and funneling the work to insert into the business in alignment with Uplight's strategy and plan.
• Participate in cross-functional teamwork across multiple groups to deliver against our contractual commitments and effectively manage our customers.
• Participate in improvement efforts to reduce churn, improve CSAT, and manage cost-of-delivery for our customers in line with our financial plan.
• Specific product knowledge and expertise for the solutions for your customers.

What you bring to Uplight

• Preferably 3-5 years of experience in Project Management, Account Management or Customer Success, preferably at a SaaS or enterprise software company.
• Strong customer orientation and presence in front of senior management.
• Expertise developing and maintaining key relationships across an organization, from the senior level and deeper.
• Experience working on large, complex IT or similar technology projects requiring attention to detail, planning, and multi-channel communication requirements.
• Attention to detail and ability to internalize and communicate a wide array of information.
• Experience working across departments and colleague personas to drive cross-functional work streams to completion.
• Independent thinker who proactively identifies issues, interdependencies, and solutions
• Strong written and oral communication skills.
• Preferably SaaS business model experience.
• Preferably Energy or utility industry experience.
• Passion for energy, its impact on our customers, their customers, and the world.
• Values alignment.
• Ability to travel 10% of the time
• Ideally looking for PST or EST located candidates to support clients in those timezones
• Management of Demand Response Programs are a plus

Don't meet every single requirement? Studies have shown that women, marginalized genders and people of color are less likely to apply to jobs unless they meet every single qualification. At Uplight we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why Join Uplight in Leading the Fight Against Climate Change?

At Uplight, we're not just offering a job - we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:

• Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.
• Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.
• Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.
• Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.
• Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions.

Salary Range: $75,000 to $90,000 USD + bonus

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.