Field Service Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent - want to join the ride?

We are always on the lookout for a talent with a growth mindset - are you the one?

We are looking for a Field Service Coordinator with a main responsibility in handling and coordinating service activities connected to our product's/system deliveries and to our installed base service support.

The preferred location for this position is Stord, Norway.

Your role and responsibilities

As a Service Coordinator, your work will focus on these responsibilities:

• Coordinate service activities for product/system deliveries and installed base support as part of a global team.
• Ensure targets for planning, execution, quality, and HSE in field service works are met.
• Oversee field service jobs from start to finish, including reporting and financial follow-up.
• Contribute to the development of HSE processes, tools, competency, and working methods.
• Continuously update internal company tools for field service management and reporting.
• Plan and control field service jobs and projects, ensuring quality preparations and execution.
• Focus on completing field service works on time and within budget and strategy.

As a Service Coordinator, you will be on the front line of our customer service. Your work will include handling PO`s and service orders. Following up towards customer expectations and supporting allocated Wartsila recourse on ongoing jobs. You ensure that we meet the targets of field service works related to planning, execution, quality, and HSE.

The tasks can also be adjusted based on your individual skills and interests. You'll be working as a part of a coordination team with diverse expertise.

Your work will focus on these responsibilities

• Customer needs
• Customer expectations
• Service deliveries
• Planning, execution, quality, and HSE.
• Financial following up on service orders

Requirements

• Technical education or education within economics, business or similar
• Preferably with previous experience as service coordinator and/or project coordination/management within marine industry or similar.
• It is an advantage to be familiar with electrical & automation products and operations.
• Good communication skills in English and Norwegian, written and spoken.
• Norwegian passport and driver's license.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other's growth, and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team, and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon by submitting your application through our career's portal. We aim to keep you updated on the process throughout.

For further questions, please reach out to Lasse Ankervold, Manager Service, through email [email protected] with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Welcome to join us in shaping the decarbonisation of marine and energy!

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.