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Customer Success Manager

Join Green Eagle Solutions in Madrid, Spain as a Customer Success Manager. Enhance customer experience, manage operations, and contribute to the green energy transition. Fluent in English and Spanish, tech-savvy, with 3+ years experience.

Green Eagle Solutions
Green Eagle Solutions
Madrid, Spain  UTC+01:00   Hybrid   Full Time   11-50   EUR 40k–45k   9 days ago

Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector️ . Accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability. Currently handling 30% of all the renewable energy in Spain, this solution allows green energy production to be more efficient and sustainable, bringing closer the goal of achieving a carbon-neutral world. ️

Working for Green Eagle means growing along with the company and being part of the game-changer spirit. If you are encouraged to do great things, join our team!

What are we looking for?

We are seeking a talented, enthusiastic, and experienced individual to join our Growth team. Your role is critical to ensuring seamless operations across the customer journey. You will be accountable for enhancing customer experience and satisfaction. Your functions will include project management, customer care, and quality assurance. You will collaborate with the Growth team, nurturing and expanding the business with our customers.

Responsibilities

As Customer Success Manager, you will be responsible for the end-to-end customer operation cycle. This is a customer-facing role to ensure the onboarding and use of our product. As an individual contributor, you will also coordinate all the internal resources to ensure customer satisfaction, from ordering to invoicing processes.

Main functions:

  • Customer Onboarding: Technical assessment, timeline planning, product training and education
  • Customer care: Relationship management, issue escalation, proactive check-in outreach, health monitoring
  • Invoicing: Billing process accuracy, payment timeliness, contract renewals
  • Cross-functional collaboration: Sales expansion, Product feedback, and overall customer experience improvement
  • Data analysis and reporting

Experience/Skills Required

  • 3+ years of professional experience in project management, operations, or tech-focused customer service roles.
  • Fluency in English (C1 level) and Spanish is required, any additional languages are a plus.
  • Technology-savvy, as they relate to the integration and use of B2B products.
  • Showcase exceptional client-facing and internal communication skills, both in verbal and written form.
  • Demonstrate a strong track record in B2B operational environments.
  • Knowledge/experience on the renewable energy sector is a plus.

Why work at Green Eagle?

  • Voted a Great Place to Work® by our team members
  • Contribute to the green energy transition and have a sense of purpose in your work
  • Hybrid model: Work from home and our offices in the center of Madrid or Seville
  • Flexible working hours
  • Flexible compensation, including discounts on childcare, transport, meals, and training.
  • Private health insurance
  • Annual Training & Development bonus
  • Free English classes

This is an awesome opportunity to speed up your professional career and challenge yourself while doing something meaningful for the future!

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About the role

Jun 04, 2024

Full Time

Company

Nov 28, 2024

Hybrid

EUR 40k–45k

Madrid, Spain

3+ years

UTC+01:00

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