Rejobs
Good Energy

Customer Communications Manager

Become a Customer Communications Manager at Good Energy in Chippenham, UK. Lead the creation of engaging, omni-channel customer communications and retention activities. Enjoy a £500 work from home allowance, a £500 travel allowance, and a 15% annual bonus. This role requires strong copywriting skills and knowledge of the energy supply industry.
Good Energy
Good Energy
Chippenham, United Kingdom   Hybrid   Full Time  UTC+01:00

Good Energy

Company Overview

Good Energy

Chippenham, United Kingdom

1999

Business Model

Renewable Energy

Good Energy specializes in providing 100% renewable electricity and green gas to homes and businesses across the UK. They focus on sourcing energy from renewable sources such as wind, solar, and hydroelectric power.

Their revenue primarily comes from energy sales to residential and commercial customers, as well as from renewable energy generation and feed-in tariffs. They also engage in partnerships and initiatives that promote sustainable energy practices.

Locations & Geography

Good Energy operates primarily in the United Kingdom, with a focus on providing renewable energy solutions to customers nationwide. Their headquarters is located in Chippenham, and they have a significant customer base across England, Scotland, Wales, and Northern Ireland.

Company Culture

Their mission is to empower customers to choose renewable energy and contribute to a sustainable future. They value transparency, sustainability, and community engagement, striving to make a positive impact on the environment and society.

Good Energy promotes a collaborative and inclusive work environment where employees are encouraged to share ideas and contribute to the company's mission. They prioritize employee well-being and work-life balance.

The company invests in employee development through training programs and opportunities for career advancement. They believe in nurturing talent and providing resources for continuous learning.

Activities & Projects

Good Energy is currently involved in various projects aimed at expanding their renewable energy portfolio, including new solar and wind farm developments. They are also working on initiatives to enhance energy efficiency for their customers.

The company is committed to innovation in the renewable energy sector, exploring new technologies and solutions to improve energy generation and distribution. They are actively involved in research and development to advance sustainable energy practices.

Good Energy implements sustainability practices throughout their operations, including reducing carbon emissions and promoting energy conservation. They also support local communities through renewable energy projects and initiatives.

Career Opportunities

Typical job openings at Good Energy include roles in renewable energy project management, customer service, marketing, and technical support. They seek individuals who are passionate about sustainability and renewable energy.

Good Energy offers a range of benefits and perks, including flexible working arrangements, professional development opportunities, and a supportive work environment. They also provide competitive salaries and employee wellness programs.

Contact Information

LinkedIn

goodenergy.co.uk

Careers at Good Energy


Last updated on 2025-03-27 | Report an issue

Job Description

We have an exciting opportunity for a passionate communication expert to join the Marketing team, leading on the creation and development of our customer communications. You’ll be responsible for leading the delivery of engaging, integrated, omni-channel customer communications and retention activity, including regulatory or mandatory changes.

In the role, you’ll take ownership of all domestic and business customer operational as well as retention communications, creating appealing content, that is jargon free, easy to understand, that builds trust in our brand and differentiates us from competitors.

We put our customers at the heart of everything we do, so this role holds great responsibility. It is also a great opportunity for a passionate writer to work for a business that is World Class and highly inclusive, with a flexible culture.

This role reports to the Marketing Director and is responsible for:

  • Campaigns: Developing and implementing effective email & postal campaigns to communicate our regulatory and retention activities for domestic and commercial audiences.
  • Fair & consistent messaging: Project managing key communications to ensure our customers always receive fair, accurate and transparent messaging that is personalised to them.
  • Stakeholders: Working with internal stakeholders to ensure communications are accurate and compliant, as well as delivering business goals.
  • Review: Thorough reporting and analysis to ensure that any learnings are planned into next communications.
  • Relationship building: Building strong relationships across Good Energy to allow you to take detailed briefs and recommend communications strategy.
  • Customer insight: Responsible for planning and deploying customer questionnaires to ensure we are led by our customers feedback and thoughts.
  • Retention: Design and deliver retention-focused communications as and when needed.

What you'll need to succeed

We’re looking for a skilled copywriter who can simplify complex information and create engaging, impactful content. You’ll be confident working independently, while also collaborating effectively with technical stakeholders and managing their expectations and offering clear, practical advice.

You’ll be proactive and resilient, able to manage technical workloads and deliver strong results with a hands-on approach. With experience in the energy supply industry, you’ll understand how to shape customer communication across the full journey, delivering the right message, at the right time, through the right channel.

Essentials:

  • Strong knowledge of the energy supply industry to confidently translate technical details into customer-friendly language.
  • Proven experience in end-to-end customer communications, including campaign planning and delivery across multiple channels.
  • Excellent copywriting and project management skills, with the ability to lead or support cross-functional projects.
  • Highly collaborative with the confidence to influence and challenge stakeholders at all levels.
  • Experience in operational communications across a variety of customer touchpoints.
  • Self-motivated, fast learner, and comfortable working in a dynamic, fast-paced environment.
  • Passionate about delivering high-quality work and exceeding expectations.

Desirable:

  • Experience designing, building, and testing email journeys.

Benefits you can rely on

Great allowances for hybrid working:
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.

🎁15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

Get Job Alerts

Get alerts for Solar Energy jobs in Chippenham, United Kingdom

About the role

September 3, 2025

Full Time

Company

September 3, 2025

Hybrid

Good Energy

goodenergy.co.uk

  •  Chippenham, United Kingdom

Experience in the energy supply industry and customer communications

UTC+01:00

Apply now

Job expired?

Please let Good Energy know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!

Discover how you’re connected

View connections

See your contacts at Good Energy on LinkedIn to leverage your network in applying for this position.

Share with Friends

The stakes are high, and the time for talk has passed. Now is the time for action. Help a friend accelerate the shift to a sustainable future.

Share this job - Customer Communications Manager - with your folks, and help them find a career to be proud of.