Spécialiste Support Technique Marchés Francophones

Job Description

We're looking for a new colleague who'd like to join our electric adventure! Can you help us provide world-class technical support?

Zaptec powers adventure

We combine the latest tech with human-centered design to offer highly intuitive and efficient EV chargers that ensure easier access to personal electric transport.

This gives people the freedom and potential to travel into a more sustainable future. How neat is that?

Within just a few years, we've built our domestic market-leading position by supplying superior charging installations for housing co-ops and private homes alike.

As a Norwegian EV pioneer, our goals are aimed at bringing the best charging technology to the rest of the world. Are you up for this challenge?

What your day would look like

At Zaptec, we're on a mission to make charging easy, smart and accessible for everyone. As we continue to grow across Europe, we're now looking for a Technical Support Specialist to strengthen our presence in French-speaking markets.

In this role, you'll be a key point of contact for our customers and partners, from installers and distributors to charging point operators. You'll help them get the most out of our solutions, while building strong relationships and creating great experiences along the way.

You'll work closely with colleagues across support, product, sales and marketing, both locally and at our headquarters in Norway, giving you a unique opportunity to influence how we support and scale in France, Belgium and Switzerland.

In your day to day, you will

• Support customers and partners through tickets, calls and other channels, ensuring quick, helpful and high-quality responses.
• Build strong relationships and act as a trusted technical advisor for installers and partners.
• Guide customers on best practices for installation, integrations and use of Zaptec solutions.
• Collaborate with sales to support customers throughout their journey, from onboarding to long-term success.
• Contribute to improving onboarding and support processes, making things smoother and more scalable
• Take a proactive approach to support, helping reduce recurring questions and improve the overall experience.
• Beyond the day-to-day, you'll also:
• Support pre-sales activities with your technical insight.
• Represent Zaptec at trade shows and events across your markets.
• Share feedback and insights with product teams to help shape future solutions.

Is this you?

You enjoy working closely with people and technology, and you're motivated by helping others succeed. You're comfortable taking ownership of your work, and you don't wait to be told what to do, you take initiative and make things happen.

You like being part of a team, but you're also confident working independently. Most importantly, you care about creating great experiences for customers and partners.

Personal skills we value

• You're approachable, collaborative and enjoy working with others.
• You have a customer-first mindset and take pride in delivering great support.
• You're curious about technology and how things work.
• You're proactive and not afraid to pick up the phone or reach out when needed.
• You bring structure to your work and enjoy solving problems.

As for the skills required for this job

We know that great candidates don't always tick every box, but we believe experience in some of the following areas will help you succeed in this role:

• Technical support or similar customer-facing role.
• Experience from EV charging, energy systems or electrical installations.
• Understanding of low-voltage electrical systems is a strong advantage.
• Ability to explain technical topics in a clear and simple way.
• Experience working with support tools (e.g. ticketing or CRM systems).
• Fluency in French and English, both written and spoken.

Join in! ☕️ Yes, we do spend a lot of time in front of our desks, but we also love coffee, conversations, nerdy talks, lunches and jokes.

Perks & benefits

• We trust you do your job, flex your own day
• We'll provide the hardware you need
• Career growth & competence development
• Pick your favourite Zaptec gear - it's on us.
• We got your back in regards to insurance and pensions
• Take part in our yearly bonus scheme
• Don't forget social events

And why work in our company?

We strive to be the best at what we do, both in the eyes of our customers and our coworkers. We believe in a flexible and trustworthy way of working. We focus on results, not necessarily the approach because we respect that each coworker has unique ways of working to reach the target.

Customer experience is the core of everything we do to provide a worry-free EV life.

We believe in our employees' uniqueness and the multidisciplinary way of working, and we work collaboratively toward a common goal.

Zaptec's products and services are making a difference to EV drivers, as we provide EV owners the freedom to charge from home and explore new adventures. By joining our team, you are joining us in our mission to create a more sustainable and electrical future, providing user-oriented EV charging experiences.

Surround yourself with highly motivated fellow Zapiens who support one another to reach our common goal. At Zaptec, you will impact improving the EV journey globally.

Apply for new adventures

We don't care about your background, gender identity, sexual orientation, religious beliefs or age. We do care about equal respect. We're just humans. And sometimes we fuck up.