Analyste Senior de la Performance Solaire Commerciale (H/F)

Job Description

The Senior Commercial Solar Performance Analyst is an individual contributor role who will have primary responsibility for the operational health and performance of a growing portfolio of commercial solar projects. The qualified candidate is experienced with solar monitoring platforms and solar data analysis and has demonstrated a track record of excellent customer service and client communications. This role requires a self-starter skilled at managing multiple tasks and priorities, working across daily routine tasks as well as innovative projects. The Senior Commercial Solar Performance Analyst will identify and resolve performance issues with commercial solar systems, support the onboarding of new clients and assets, deliver reporting obligations, provide technical support assistance to customers and service technicians.

What You'll Do

• Monitoring, alert management, and issue detection: Well-versed with Data Acquisition System (DAS) platforms to evaluate alerts and make informed recommendations to internal and external stakeholders when corrective actions are needed. Analyze project data to identify performance trends and spot performance issues in commercial solar systems 15 kW up to 10 MW.
• Service Coordination: Create and track service tickets to resolve system anomalies. Work closely with the Portfolio Operations Team to ensure all issues are resolved and tickets closed in a timely manner. Field calls from technicians during site visits to provide technical support and DAS portal verifications as needed.
• Technical Support: Support client and site host customer communications; support field service technician communications; assist in resolving escalated issues.
• Onboarding: Working with Portfolio Operations Manager, create new assets in Omnidian's platforms, connect assets to data sources, and configure client solar asset information. Ensure assets' technical specifications are fully onboarded to enable the automated reporting features of Omnidian's platform.
• Modeling: Assist Lead Performance Engineer with performing simulation of solar photovoltaic (PV) generation system performance using Omnidian's platform.
• Reporting: Produce performance reports for assigned clients and portfolios using proprietary systems with adherence to industry guidelines. Verify accuracy of reporting metrics.
• Sales Support: Assist performance modeling team to provide pre-sales support to win new business. Provide technical support and feedback to sales team.
• Continuous process improvement: Participate in identifying, documenting and adopting best practices and standardized operating procedures. Help identify features and improvements for Omnidian's proprietary platform. Cross-train team members in DAS portals.

Who You Are

• Strong understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape.
• Experience in customer escalations, tier one technical support and project management.
• Well-versed with Data Acquisition System (DAS) platforms.
• Strong technical skills and high level of attention to detail and accuracy.
• Ability to manage multiple projects and prioritize.
• Exercises good judgment. Takes ownership of issues or questions and knows when to escalate.
• Highly organized and process oriented.

Experience You'll Need

• 3 years of commercial monitoring experience.
• Understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape.
• Experience with solar monitoring DAS platforms and alerts.
• Experience performing energy simulations in platforms like PV systems or similar a plus.
• Experience reading and interpreting solar system design drawings a plus, but not required.
• Experience with Microsoft Excel, G Suite, CRM applications.

Skills You'll Need

• Ability to embrace change and can adapt to the needs of the business and team.
• Highly organized and process-oriented.
• Passion for learning new skills and concepts.
• Strong ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to remain focused and productive with tasks that may be repetitive.

Logistics

• We plan to have this role start in Summer 2026.
• We are unable to provide sponsorship for this role, now or in the future.
• We are looking for someone who can work Eastern Time hours for this next hire.

Work-Life & Culture

• Most of our roles offer the opportunity to work remotely.
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square.
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year.
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off.
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years.
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee.
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture.
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube.
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process.
• We're a fast-growing growth company, which means we're constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there's going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you've never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

$57,600 - $72,000 a year

Our Philosophy on Pay: The range listed above reflects the starting base salary for most new hires in this role. However, your financial growth doesn't stop at the offer letter. We invest deeply in our people and reward results; annual merit increases can bring your total compensation above this initial range. Our goal is for you to continue growing within the pay band as you sharpen your skills and drive meaningful outcomes.

• Committed to Parity: We eliminate the "negotiation tax" by placing candidates within the band based on verified professional experience and skill set, not bartering ability, and by giving our best offer up front. This is a core part of our mission to ensure gender pay equity and fairness across the board.
• Comprehensive Health Coverage: Your well-being is our priority. We cover 100% of health insurance monthly premiums for employees and 50% for your dependents.
• Performance Bonus: Exceptional work deserves exceptional rewards. You'll be eligible for bonuses that reflect your contributions to our collective success.
• Equity Stake: We offer stock options so you can share in the long-term value you help create as we shape the future together.
• Continuous Growth: We are a learning organization. To support your evolution, we provide up to $500 in annual learning reimbursement for courses, certifications, or conferences.

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.