Ingénieur Support Technique et Service (H/F)

At SOLPLANET, we are driven by a simple idea: solar for everybody

We strive to create the best possible experience for distributors, installers and end users

That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day

How you´ll help us

As a Technical Support and Service Engineer, you will

• Manage and support Korean certification and regulatory compliance activities for power conversion equipment, including solar PV inverters, and related accessory products.
• Provide technical support and troubleshooting assistance to customers, distributors, and business partners.
• Conduct on-site visits to customers and installation sites for equipment inspection, installation support, commissioning, maintenance, troubleshooting, and repair.
• Analyze the root causes of product or system issues occurring in the field and provide appropriate solutions.
• Prepare, review, and maintain technical documentation, including test reports, certification documents, technical manuals, and related engineering documents.
• Collaborate closely with internal Quality, Service, Certification, R&D, and other relevant teams to support continuous improvement of product performance, reliability, and quality.
• Conduct technical training and product training sessions for business partners, installers, and power plant operators.

Requirements

• Strong analytical and problem-solving skills, with the ability to identify technical issues and respond effectively in field environments.
• Bachelor's degree or higher in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Control Engineering, Energy Engineering, or a related technical field.
• Relevant experience in power electronics, solar PV inverters, Energy Storage Systems (ESS), or related electrical equipment.
• Strong sense of responsibility and effective communication skills when dealing with customers, partners, and internal stakeholders.
• Must be eligible and available for international business travel.

Preferred Qualifications

• Knowledge of and/or hands-on experience with Korean certification, regulatory, and utility requirements, including KS, KC, KEPCO, and related procedures.
• Hands-on experience with solar PV inverters, ESS, power electronics, or related electrical products.
• Holder of relevant professional certifications, such as Engineer Electricity, Engineer Electrical Work, or other related engineering certifications.
• Ability to communicate effectively in English and/or Chinese.
• Experience in project management, cross-functional collaboration, or coordinating technical projects.
• Field engineering or technical service experience in the solar PV, power electronics, renewable energy, or electrical equipment industries.

Benefits

What we offer:

• An International Team Environment: Join a talented group of marketers from diverse cultural backgrounds who collaborate closely with true team spirit.
• Ownership and Impact: Take on responsibility from day one and enjoy the freedom to bring your ideas to the table, making a meaningful contribution and leaving your footprint.
• Value-Driven Culture: Be part of a company that prioritizes values, fosters flat hierarchies, and ensures approachable and supportive leadership.
• A Multi-Cultural Workplace: Work with colleagues from various cultures and perspectives, contributing to an enriching and inclusive work experience.
• Professional Growth Opportunities: Grow your career in an international environment that leverages your abilities, skills, and expertise, while offering pathways for long-term development.
• Be Part of a Growing Industry: Join an ambitious and rapidly expanding Solplanet team, where fast decision-making and energy drive strong opportunities for you to succeed in cultivating your career within the renewable energy industry.

By submitting your application, you declare your agreement to saving your application data at Aiswei France, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.