AI Solution Lead

Job Description

We are looking for an AI Solutions Lead to act as the primary translator and architect between our customers and our engineering team. You won't just be taking orders; you will be shaping the product roadmap, designing complex workflows, and ensuring that what we build actually solves the right problems.

The AI Solutions Lead will be the primary translator and architect between our business units and the technical engineering team - starting your day with strategic and operational discussions alongside department leaders to provide an E2E solution including the product roadmap, designing complex workflows, and ensuring it solves the right problems.

You will be responsible for identifying and building the right AI solutions to solve business challenges, translating stakeholder "wants" into AI technical "needs" - this often involves midday sessions evaluating emerging technologies, conducting thorough solutions assessments, and crafting detailed integration plans that ensure seamless fit with existing systems.

You will be the adoption owner and lead the internal charge to ensure these solutions are successfully adopted across the company - driving advocacy through executive updates, targeted demonstrations, tailored onboarding programs, and ongoing support to build enthusiasm and overcome resistance.

Finally, you will be responsible for maintaining, monitoring, and managing these solutions within the organization - rounding out your day by reviewing usage metrics, gathering feedback from users, addressing any issues, and planning optimizations to sustain long-term value and performance.

How You'll Make an Impact

You'll bridge the gap between business needs and AI technology solutions by identifying the right tools, translating stakeholder requirements into precise technical needs, and leading successful company-wide adoption. As the primary liaison, you'll act as a trusted advisor to resolve conflicts, design secure and scalable integrations, and evangelize solutions through demos, training, and success stories - turning sceptics into advocates.

What You'll Do

• Requirements Shaping: Work directly with customers to uncover their true needs, often identifying the "requirement behind the requirement."
• Technical Translation: Turn messy business conversations into clean, actionable technical workflows and system designs.
• Team Leadership: Lead the dev team by providing technical context, clarifying blockers, and ensuring architectural alignment.
• End-to-End Documentation: Own the documentation of both business logic and technical workflows (using tools like Lucidchart, Jira, or Confluence).
• Strategic Advisory: Act as a consultant to the business, suggesting better technical paths that improve scalability and performance.

What You Bring

• RAG, retrieval layers, vector DBs, ETL for unstructured data, leading a transition from monolithic workflows to agentic or semantic routing systems, observability, pricing/cost models, scaling considerations.
• Strong proficiency in Agile methodologies, proven skill in asking "Why?" and "How?" repeatedly to uncover true business requirements and inefficiencies.
• Experience driving adoption and "selling" new solutions to teams comfortable with outdated processes.