Customer Support Technician, Solar/Storage/EVSE - German or Dutch
Enphase
Company Overview
Enphase Energy, Inc.
Fremont, California, United States
2006
Approximately 3,000 employees worldwide (source: salestools.io). Revenue of $1.3 billion (source: cbinsights.com).
What They Do
Enphase Energy focuses its core technology on solar energy through semiconductor-based microinverters that convert DC power from individual solar modules to AC at the panel level. This innovative approach is integrated with proprietary networking and software for monitoring and control, as well as battery storage solutions like IQ Batteries and electric vehicle chargers. These technologies enable the generation, use, storage, and sharing of solar power, making Enphase a leader in the solar energy sector (source: cbinsights.com). Their product lineup includes microinverters compatible with virtually every solar panel, AC modules, and award-winning smart batteries such as the IQ Battery 5P. Additionally, they offer a leading mobile app for real-time energy data, control, and payment for excess power shared with communities, forming the Enphase Energy System for residential and commercial solar-plus-storage setups (source: enphase.com). Target markets encompass residential homeowners and commercial sectors in the United States and internationally, prioritizing clean energy solutions for self-consumption, grid interaction, and energy independence (source: cbinsights.com). Enphase holds a competitive position as a leader in microinverter-based solar technology, differentiating through module-level power conversion for higher reliability and scalability over traditional string inverters (source: enphase.com).
Projects & Track Record
Enphase Energy has a significant track record with over 5 million deployed systems globally and more than 84.8 million microinverters shipped since its inception in 2006 (source: enphase.com). While specific named projects with capacities, locations, or costs are not publicly detailed, the company's scale implies extensive involvement in residential and commercial solar-plus-storage deployments. Key clients include residential users and commercial entities adopting solar self-generation, with partnerships evident in utility interactions, although no major clients are specifically named (source: cbinsights.com). Enphase's geographic presence spans over 160 countries, with a strong focus on the U.S. market, particularly in California, where it continues to expand its operations (source: enphase.com).
Recent Developments
In the last two years, Enphase has announced increased deployments of its Legacy NEM System Expansion Solution in California, where utilities have streamlined approvals for expanding existing solar systems under net energy metering rules (source: zoominfo.com). On February 11, 2025, the company launched the expanded IQ Battery 5P solution tailored for new home projects in California, enhancing storage capabilities for residential solar setups (source: zoominfo.com). While no major acquisitions or mergers have been reported post-IPO, the company continues to focus on product milestones, including a patent grant for a piezoelectric power converter with trajectory control related to photovoltaics and power supplies (source: cbinsights.com).
Working There
Enphase offers a variety of roles across key departments at its Fremont headquarters, including engineering, product management, sales and marketing, and operations. Specific roles include software development, hardware design, business development, and customer success, with leadership positions such as Chief Executive Officer & President and specialized roles like Director of Cloud and IoT (source: salestools.io). The company culture emphasizes innovation, collaboration, continuous learning, and employee well-being, which is reflected in the amenities at their headquarters, such as open-plan offices, collaboration spaces, fitness centers, and wellness rooms designed to foster teamwork and attract top talent (source: salestools.io). Documented benefits include comprehensive packages supporting professional growth in a supportive environment, although specifics like health plans or equity are not detailed in available sources (source: salestools.io).
Last updated on Feb 23, 2026 | Report an issue
At Enphase, we pride ourselves on providing top-tier customer support to help our customers get the most out of their innovative Enphase solar PV systems. We're looking for passionate Customer Support Technician to join our team in Eschborn and contribute to the solar energy revolution. With cutting-edge technology at your fingertips, you'll be empowered to monitor, control, and troubleshoot PV systems, ensuring our customers experience peak performance.
If you're excited about renewable energy and want to make a meaningful impact, this role offers incredible opportunities for growth, learning, and career development.
What you will do
- Enhance customer experience: Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email.
- Case management: Track and document customer cases, ensuring timely follow-up.
- Collaborative problem solving: Work closely with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues.
- Knowledge building: Utilize and update our support knowledge base, while continuously advancing your understanding of PV systems and technologies.
- Continuous learning: Stay on top of the latest industry trends and developments to ensure our customers always receive expert-level guidance.
What you bring
- Experience: A minimum of 2 years of experience in customer support or a relevant technical role.
- Education: A bachelor's degree or equivalent work experience is preferred.
- Language skills: Fluency in English (minimum B2 level) and one of the following: German or Dutch (minimum C1 level).
- Communication: Exceptional verbal and written communication skills with the ability to clearly explain technical concepts.
- Organizational skills: Highly organized, process-driven, and comfortable in a fast-paced, results-oriented environment.
- Tech savvy: Understanding of electrical systems (PV knowledge is a plus). Familiarity with MS Office, and Salesforce is an advantage.
- Ownership & initiative: A proactive, problem-solving mindset with the ability to take responsibility for tasks from start to finish.
What we offer
- Challenging role in a growing industry: Join a rapidly growing, international company at the forefront of the photovoltaic industry.
- Competitive compensation & benefits: Enjoy a competitive salary, quarterly performance bonuses and other benefits.
- Collaborative work environment: Work in a vibrant, multicultural team alongside colleagues from various countries.
- Training & professional development: Begin with comprehensive training and benefit from ongoing professional development opportunities.
- Career growth: We offer opportunities for advancement, with pathways into more technical roles or leadership positions as you grow within the company.
- Hybrid and remote work options: After completing your initial training, you will have the flexibility of a hybrid work setup. Candidates with prior solar technical support experience may be considered for a fully remote role.
If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!
Please submit all resumes in English.
Apply now
Job expired?Please let Enphase know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
Apply now
Job expired?Please let Enphase know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
Discover how you’re connected
View connectionsSee your contacts at Enphase on LinkedIn to leverage your network in applying for this position.
Get job alerts
Get alerts for Photovoltaic Systems jobs in Frankfurt am Main, Germany
Join Talent Pool
Let top clean energy employers find you
About the role
April 21, 2026
Full time
Company
- Frankfurt am Main, Germany
Minimum 2 years
UTC+02:00
