Salesforce Administrator

Job Description

The Ecotricity Technology department is a small friendly team with a strong focus on getting results, with everyone committed to delivering both individually and as part of the group/project.

Ecotricity has a strong internal team supporting and developing solutions including Salesforce Service and Sales. This Salesforce Administrator role will deliver system changes and improvements using your experience to help us get value from our Salesforce investment.

You will be helping us maintain and grow our Salesforce platform, used by our internal sales & service colleagues, our customers through our mobile app and online account, as well as prospective customers looking to join us.

We use a variety of Salesforce services, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Omnistudio & Mobile Publisher.

What you will do

• Work as part of a team of Salesforce admins/developers delivering Salesforce changes
• Work collaboratively with the Salesforce Tech Lead to develop best practice, streamline throughput, and ensure consistent high quality output.
• Provide technical input in discussions with management and stakeholders.
• Work on new functionality, changes and faults, including complicated tasks as appropriate.
• Seek day to day opportunities to upskill and cross train with your peers.
• Contribute research into new beneficial technology and process improvements.

We have a good work life balance, with the management team typically being in the office two or three days per week and working from home on other days.

About You

You will have considerable technical experience administering a Salesforce org, including building automations using flow, integrating with other platforms, supporting end users and building streamlined processes. Knowledge of the Energy industry, Salesforce Marketing Cloud or Salesforce 'Energy & Utilities Cloud' would be a bonus, but not necessary.

You will be comfortable working with business and technical stakeholders, keeping them informed, presenting and demoing solutions routinely. You will have good communication skills for every audience.

We will actively support you, but you should be self-motivated, delivery driven, and not need to be overly led. You should strive for best practice and technical excellence and be a person that actively looks for continual improvement opportunities.

Knowledge and skills

• Extensive Salesforce Administration experience with Sales & Service Cloud.
• Experience of using flow to create automations and UI elements is essential.
• Experience of Salesforce Marketing Cloud is desirable.
• Experience using Git and a devops release process is desirable.
• Experience of working in an agile development environment and using Jira.
• Problem solving attitude.
• Ability to work individually and as part of a team

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility Statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it's more than just green energy - the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.