Service Operator, Technical Support

Job Description

ENERCON is seeking a Level 1 Technical Support Specialist to join its specialized team dedicated to supporting local teams across Canada. The incumbent plays a key role in providing remote technical assistance, wind farm monitoring, fault analysis, and coordination with higher-level support teams.

As a Level 1 Technical Support Specialist, you will serve as the primary technical point of contact for field teams, site managers, after-sales service, and internal departments. You will directly contribute to the availability, reliability, and performance of ENERCON wind turbines while ensuring compliance with the company's quality and safety standards.

Key Responsibilities

• Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments
• Provide first-level technical support, including fault analysis, assistance with software updates, and troubleshooting support
• Escalate complex issues to Level 2 Technical Support or to engineering teams in Germany, as required
• Analyze recurring technical issues and support the implementation of corrective and preventive measures
• Support field teams through remote monitoring of wind farms across Canada and perform remote turbine restarts to maximize availability
• Collaborate with Level 2 Support to develop, improve, and communicate technical instructions and procedures
• Ensure clear and proactive communication to provide technicians with accurate and up-to-date work instructions
• Investigate and resolve technical issues in collaboration with colleagues, suppliers, and engineering departments
• Participate in weekend on-call rotations as part of remote support operations
• Act as the designated resource for confined space permits and ensure field teams leave facilities safely at the end of each workday

Additional Responsibilities

• Support Level 2 Technical Support by creating and updating lockout/tagout (LOTO) procedures, monitoring temperature alerts, tracking parameter changes, and collecting key technical data to monitor and visualize performance improvements
• Conduct periodic site visits to maintain technical expertise and provide on-site support and training to maintenance teams
• Perform any other related duties as required

Qualifications

• Diploma or degree in Electrical or Electromechanical Engineering, wind turbine maintenance certification, or recognized equivalent experience
• Journeyperson status in a relevant trade (an asset)
• Minimum of five (5) years of experience in wind turbine maintenance or electrical/mechanical diagnostics, preferably on ENERCON wind turbines
• Excellent communication skills in both French and English, spoken and written
• Practical knowledge of ENERCON wind turbine operation and maintenance
• Strong commitment to occupational health and safety and associated protocols
• Working knowledge of MS Office, SCADA, SAP, and other relevant software (an asset)
• Valid driver's licence with a clean driving record

Why Join ENERCON

• Dynamic, team-oriented environment: Join a proactive and motivated team that values collaboration and innovation
• Competitive compensation and comprehensive benefits: A package designed to support your overall well-being
• Flexible insurance plans: A customizable group benefits program tailored to your needs
• Performance-based bonus: A culture that recognizes and rewards contributions through bonuses and annual reviews
• Work-life balance: 3 to 4 weeks of vacation and 5 paid personal days per year
• Defined contribution pension plan: Supporting your long-term financial security
• Ongoing training opportunities: Access to ENERCON's state-of-the-art training centre
• High-quality work tools and equipment: Work confidently with equipment provided by ENERCON