Head of Operations Services

Job Description

Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty Snowy Mountains Scheme, gas and diesel plants, and contracted wind and solar energy. We also provide electricity and gas to about 1.5 million retail customers through our retail brands Red Energy and Lumo Energy.

A 9-12 month fixed-term contract exists for the Head of Operations Services within the Strategic Partnerships & Sourcing team.

About the position

As the Head of Operations Services reporting to the Chief Operating Officer, you will be a key member of the Senior Leadership Team (SLT). As the architect of our end-to-end supply chain and support strategy, you will provide essential strategic input to the leadership team and sit at the center of Snowy Hydro's industrial reality. This isn't just about moving parts; it's about ensuring our generation fleet remains reliable and our workforce remains supported in Australia's most iconic alpine environments. You will lead a multidisciplinary team of functional experts, managing everything from global procurement hurdles to the facilities that our people call home.

Key Responsibilities

• You will navigate a diverse global supplier landscape, building "true partnership" relationships that ensure Snowy Hydro is a priority customer for critical components and services.
• You will lead the "engine room" of our services integrating logistics, warehousing, fleet management, and accommodation to ensure maintenance and project teams have the right equipment, transport, and supplies-exactly when and where they are needed-while building seamless frontline relationships to eliminate bottlenecks and guarantee on-time performance in any environment.
• You will drive a service-oriented mindset while "holding the line" on operational discipline, demanding high-performance and accountability from internal interfaces to ensure they deliver the service levels and essential inputs required to meet our generation targets.
• You will drive the end-to-end procurement strategy by overseeing high-stakes contract negotiations and vendor management to ensure commercial value, risk mitigation, and the long-term security of our supply chain.
• You will take ownership of Snowy's dedicated housing in Cabramurra and Khancoban, ensuring our permanent and project-based workforce has the infrastructure they need to be productive and comfortable.

About the location

The preferred location for this role is Cooma; however, we may consider candidates from other Hydro office locations, such as Sydney or Melbourne, with the flexibility to travel across all Snowy sites interstate.

Enjoy flexible working arrangements with a minimum of 3 days in the office.

About you

You are a seasoned operations leader who thrives at the intersection of commercial strategy and industrial reality. You understand that in an asset-intensive industry, the "cost of unavailability" is your most important metric. Your Toolkit includes:

• A sharp commercial edge in procurement strategy, risk mitigation, and high-stakes decision-making within heavy-asset environments.
• A proven track record of leading multidisciplinary functions and mentoring senior direct reports to align with broader organisational goals.
• The ability to demand and instill high standards of performance from internal interfaces and external partners, ensuring support functions meet the urgent needs of the frontline.
• The ability to navigate complex contractual issues and "hold the line" during negotiations to safeguard operational and commercial interests.
• The ability to bridge the gap between supply chain execution and long-term asset management or power generation targets.
• A Bachelor's degree in Supply Chain Management, Business, Engineering, or a related field.
• A background in heavy-asset sectors (e.g., Energy, Mining, or Infrastructure), with specialised knowledge in supply chain and contract management would be an asset.

About our workforce

Diversity and inclusion is important to us. Snowy Hydro has a culture of decency and inclusion, with a commitment to the health and wellbeing of our people and a supportive environment to ensure that everyone - regardless of background - feels included and can succeed. At Snowy Hydro, we recognise that we are made stronger by the unique capabilities and qualities that each individual brings, and we believe in providing an environment that allows that uniqueness to thrive.

Snowy Hydro is proud to be an Equal Opportunity employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for a role with Snowy Hydro and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to the Snowy Hydro recruitment team at [email protected]

If this role sounds like you, apply now! Applications open until Wednesday 13th May, we'll be interviewing as we go! We may close the role early if the position is filled, so don't wait-apply today.

A few of the benefits we provide

• An annual performance based bonus.
• A range of parental leave options, including 30 weeks paid leave for primary carers and 10 weeks for non-primary.
• We provide additional leave over and above the minimum National Employment Standards.
• A Service Award Program - employees reaching continuous employment anniversaries receive additional benefits.
• Discounted energy rates.
• An employee referral plan - good employees attract similar colleagues
• Discounts with major retailers.
• Corporate clothing allowance.