Optimisation Manager

Job Description

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

About the role

As Optimisation Manager, you be defining and leading a range of initiatives to help us find better ways of working. With a focus on customer outcomes, efficiency and safety you will lead workflow and system optimisation initiatives across Sustainable Business Energy Solutions (SBES) to improve productivity and service quality.

What you will be doing

• Lead the planning and execution of workforce and workflow optimisation initiatives across the SBES division by establishing clear roadmaps, timelines and governance, aligning stakeholders and vendor capabilities, managing risks, and driving the design and documentation of SOPs to support effective, well‑controlled role transitions.
• Identify, assess and actively manage risks associated with workforce change to ensure business continuity, developing contingency plans and maintaining robust risk management practices to support resilient vendor‑managed operations.
• Monitor and evaluate productivity, service quality and stakeholder satisfaction, conducting regular reviews and audits to identify performance gaps and drive timely corrective actions.
• Design and embed a scalable vendor enablement framework that sets partners up for early and sustained operational excellence through proactive risk assessment, structured onboarding and training, early‑stage performance reviews, and a strong culture of trust, transparency and partnership.

What we would like to see you bring

• Relevant tertiary qualifications in business, management, operations or a related discipline, with change management, training and/or cultural competency certifications considered advantageous.
• Proven leadership experience managing complex transitions, operational initiatives or projects, ideally within global, offshore or vendor‑managed environments.
• Demonstrated success in establishing, scaling and managing third‑party vendors or outsourcing partnerships, including negotiation, performance management and issue resolution.
• Strong project, problem‑solving and analytical capability, with experience delivering structured change management frameworks, managing risk, and driving continuous improvement.
• Highly developed communication, stakeholder management and cultural intelligence skills, with the ability to influence across diverse internal teams, offshore partners and external stakeholders.
• Support delivery of EBIT targets by realizing budgeted cost savings and overhead reductions, while exercising delegated authority to execute contractor agreements in line with AGL's Delegations of Authority policy.

What's in It for You?

A high‑impact opportunity to lead enterprise‑level transformation, with end‑to‑end ownership of strategy, delivery and vendor partnerships, and clear visibility for delivering measurable commercial and service outcomes.

Additionally, AGL offers a range of employee benefits that include, Energy discounts, Flexible working, 20 weeks parental leave, Recharge Leave (Bonus 1 week), Private health discounts and more!

AGL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.