Technical Program Manager (Europe-Focused)

If you've ever wished your workday ended after lunch, and came with regular trips to Europe...this role might feel a little different, in a good way!

We're looking for a Technical Program Manager who lives on the East Coast, is fluent in Italian, and thrives in a global environment and enjoys operating at the intersection of customer success, engineering, product, and delivery. This role is built around close collaboration with our European partners, which means your schedule and travel aren't just requirements...they're part of the lifestyle.

This isn't a role where you simply track timelines or coordinate meetings.

You're the person who turns complexity into a clear, executable plan and delivers it.

You'll own the successful implementation of Bidgely's platform for utilities across Europe and the Middle East, guiding customers from onboarding through launch while working directly with engineering teams on integrations, architecture, and delivery.

If you enjoy turning complex technical deployments into real-world outcomes for customers, this role will feel energizing.

What Makes This Role Unique

• Travel to Europe (up to 50%)
  Not "occasional travel" - you'll regularly spend time working face-to-face with clients across Europe. Think meaningful trips, not fly-in fly-out chaos.

• Early start, early finish (5 AM-1 PM)

Get your afternoons back, whether that's for family, workouts, side projects, or just having a life.

• Why This Role Exists

Utilities around the world are rapidly modernizing their infrastructure as EV adoption, distributed solar, batteries, and smart devices reshape the grid.

Bidgely helps utilities navigate that transformation through AI-powered energy insights and customer engagement platforms.

As demand for our platform grows internationally, we need experienced Technical Program Managers who can confidently guide utilities through complex implementations, aligning stakeholders, solving technical challenges, and ensuring customers see real value from the platform.

Your mission over the next 6-12 months is simple:

Deliver successful customer implementations that turn powerful technology into measurable outcomes for utilities.

How You'll Make an Impact

You'll own the delivery and technical implementation of Bidgely's platform for enterprise utility customers.

In practice, that means you will:

Lead customer implementations end-to-end

Own enterprise deployments from onboarding through launch, ensuring projects stay on track and deliver measurable customer value.

Translate customer needs into technical solutions

Work directly with customer engineering teams to design integrations, define data flows, and implement scalable solutions using Bidgely's platform.

Drive alignment across teams

Coordinate closely with product, engineering, delivery, and sales teams to move projects forward and resolve challenges quickly.

Turn complexity into clarity for customers

Serve as the primary point of contact during implementation, helping customers understand the platform and confidently move through deployment.

Identify opportunities beyond launch

Ensure customers achieve their goals post-deployment and help uncover opportunities for deeper platform adoption.

What Success Looks Like

At 3 months

You're confidently managing customer implementations, running project meetings, and collaborating with engineering teams on integration planning.

You understand Bidgely's platform architecture and can clearly translate customer requirements into implementation plans.

At 12 months

You've successfully delivered multiple enterprise deployments across Europe.

Customers view you as a trusted advisor who can navigate technical complexity and keep projects moving.

Your work directly contributes to successful launches, satisfied customers, and expansion opportunities.

What Makes Someone Successful Here

Ownership.

The strongest TPMs here don't just manage timelines. They own outcomes.

They ask questions early, surface risks quickly, and collaborate across teams to keep complex implementations moving forward.

Strong Technical Program Managers at Bidgely:

• Connect technical details to business outcomes
• Stay calm when implementations get messy
• Ask the right questions before proposing solutions
• Communicate clearly with both engineers and executives
• Take pride in delivering high-quality customer experiences

What You'll Do

Program Leadership & Customer Delivery

• Own the successful delivery of enterprise customer implementations from onboarding through launch
• Serve as the primary customer-facing lead during implementation
• Manage project timelines, risks, dependencies, and deliverables
• Facilitate project meetings, engineering standups, and stakeholder updates
• Partner cross-functionally with Engineering, Product, Delivery, Sales, and Support teams
• Contribute to contract reviews and change orders when implementation scope evolves
• Represent the onboarding team in customer presentations and sales engagements as needed

Technical Leadership

• Lead solution design and implementation for enterprise utility customers
• Work directly with customer engineering teams on **data integrations, APIs, and system architecture
• Translate customer requirements into scalable technical solutions
• Guide requirement analysis, integration planning, and implementation execution
• Identify product gaps and collaborate with Product teams on enhancements
• Produce technical documentation outlining architecture, integrations, and deployment plans
• Partner with engineering teams to troubleshoot and resolve technical issues

Customer Success & Market Impact

• Develop deep expertise in the utility and energy markets
• Ensure customers achieve measurable value from the platform
• Identify opportunities for future growth within customer accounts
• Travel to customer sites up to 50% of the time, primarily across Europe
• Occasionally travel to Bidgely headquarters in Los Altos, CA

What You'll Bring

Required Qualifications

• 5-7 years managing software implementation or integration programs at a technology company
• Experience delivering complex enterprise implementations for high-touch customers
• Proven experience serving as the **primary point of contact for enterprise customers
• Experience collaborating with globally distributed teams and offshore engineering resources
• Experience with **Agile development methodologies
• Strong experience designing and delivering **cloud-based B2B implementations
• Ability to manage project plans, risks, and deliverables using tools such as Jira, Smartsheets, or similar platforms
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Strong time management and ability to manage multiple concurrent projects
• Customer-first mindset and strong relationship-building skills
• Based on the **U.S. East Coast
• Comfortable working 5:00 AM - 1:00 PM EST to collaborate with international teams
• Ability to travel internationally up to 50%, primarily to Europe with occasional multi-week stays. (No history of being denied entry to other countries)

Preferred Qualifications

• Italian language skills (written and spoken) with the ability to discuss technical topics is preferred
• Experience working at a **SaaS startup or high-growth technology company
• Experience implementing SaaS platforms for enterprise customers
• Background in **systems integration consulting
• Familiarity with **SQL, Python, REST APIs, or data transformation technologies
• Experience in the **energy, utilities, or energy efficiency sector
• Project Management Professional (PMP) certification

The Logistics

Location: Remote within the U.S. (East Coast preferred)
Travel: Up to 50% international travel, primarily to Europe
Compensation: $100,000 - $135,000 base salary