Project Coordinator

Job Description

SP Energy Networks (SPEN) is at the forefront of the UK's drive towards Net Zero, delivering the infrastructure that will power a cleaner and more sustainable future. We're transforming our electricity networks across Scotland and the UK - embracing innovation, new technologies and smarter ways of working to support the growing demand for renewable energy.

As a Project Coordinator within SP Energy Networks Distribution, you will be part of the Licence Programmes Team, supporting the delivery of projects that help maintain, modernise and develop the electricity distribution network across our licence areas.

Working closely with customers, contractors and internal stakeholders, you will play an important role in coordinating activities that support the growth of Low Carbon Technologies (LCTs), including Electric Vehicle Chargers and Air Source Heat Pumps. These projects are essential in enabling the transition to a more sustainable, low-carbon energy network.

In this fast-paced, office-based role, you will coordinate a high volume of customer and contractor activities, helping to ensure projects are delivered safely, efficiently and to a high standard of customer service. You will support project delivery from initiation through to completion, maintaining accurate records, monitoring progress and working collaboratively across the business to achieve operational and customer objectives.

The role requires strong organisational, communication and stakeholder management skills, with a focus on project coordination, operational delivery and continuous improvement.

Responsibilities include

• Coordinate the delivery of Low Carbon Technology projects in line with operational, financial and customer service objectives
• Manage daily interactions with customers, contractors and internal stakeholders to ensure efficient project delivery
• Coordinate a high volume of customer cases and active projects simultaneously
• Maintain accurate project records and updates within internal CRM systems
• Support project planning and workflow management using Microsoft Excel, Word and PowerPoint
• Utilise network mapping and digital utility platforms to support network assessments and project development
• Assist in the creation and management of projects within SAP
• Process contractor payment applications and complete project close-out activities within SAP
• Monitor project expenditure and support financial governance and auditing requirements
• Support contractor performance monitoring to ensure delivery aligns with contractual obligations
• Maintain effective communication throughout the customer journey to ensure expectations are managed and achieved
• Coordinate activities in accordance with company policies, industry regulations and health and safety requirements
• Travel to operational sites when required to support project delivery activities
• Collaborate with colleagues across the wider business to support team objectives and workload management
• Contribute to operational performance targets and continuous improvement initiatives
• Please note this role is mandatory to be office based 5 days a week, but Flexible working conditions are available. No Hybrid working from home is available.

What you'll bring

• Experience in a project coordination, customer service or operational delivery role
• Ability to manage multiple projects and competing priorities within a fast-paced environment
• Strong stakeholder management and customer engagement skills
• Excellent organisational and time management skills
• Experience using Microsoft Excel, Word and PowerPoint, with strong Excel capability
• Experience working with CRM systems and project tracking tools
• Knowledge of SAP systems and processes is desirable
• Understanding of electricity distribution networks or utility operations is advantageous
• Strong analytical and problem-solving skills
• Ability to work collaboratively within a team environment
• Excellent verbal and written communication skills
• Commercial awareness and an understanding of budget management principles
• Commitment to health, safety and customer service excellence
• Full UK driving licence is desirable

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At Scottish Power, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow.

That's why our benefits include:

• 36 days annual leave
• Holiday purchase - perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Count us in - pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to 'nudge' financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the Northwest of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously.

We're investing over £12 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, Scottish Power can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.