Chef d'équipe (H/F) - RevOps QA

Arcadia is the AI-powered energy intelligence platform for businesses. We replace fragmented tools and manual workflows with one platform to pay utility bills, buy energy, and advance sustainability - across every location, at enterprise scale.

Trusted by Fortune 2000 companies, Arcadia combines unified data, AI-powered analytics, and expert advisory to help enterprise teams save money, mitigate risk, and cut carbon.

We deliver this through three comprehensive solutions:

• Utility Bill Management: Automating the entire utility bill lifecycle - from data capture and validation to payment processing and auditing.
• Energy Procurement Advisory: Bringing together comprehensive data, AI-powered analytics, market expertise, and a strong partner network to make sophisticated procurement options accessible to all.
• Sustainability Reporting - Verified emissions data with seamless integration into leading sustainability platforms.

Tackling the world's most complex energy challenges requires diverse thinking. We're building teams of people from different backgrounds, industries, and disciplines - united by a belief that energy management should be simple, intelligent, and a genuine driver of business value.

Benefits

• Competitive compensation based on market standards
• We are working on a hybrid model.
• Apart from Fixed Base Salary potential candidates are eligible for following benefits
  • Flexible Leave Policy
  • Office is located in the heart of the city in case you need to step in for any purpose
  • Medical Insurance (1+5 Family Members)
  • Flexible Benefit Plan
  • Awards and Bonus
  • Annual performance cycle
  • Quarterly engagement activities

Celebrating Diversity and Inclusion

Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing [email protected] prior to completing your application.

Position: Team Lead

Openings: 2

Experience: 8+ years, with 3+ years in a people-management role

Qualification: UG / PG from a reputed Institution; Hands on Analytics / spreadsheet knowledge (Google suite)

Location: Chennai

Employment Type: Full-time

Overlapping Shift 1: 3 PM - 12 AM IST (Hybrid)

Overlapping Shift 2: 6 PM - 3 AM IST (Hybrid)

Key Responsibilities

• Lead and manage a team of Data Analysts/Senior Data Analysts, ensuring effective workload allocation and daily operational coverage.
• Manage day-to-day team operations and ensure delivery against quality, productivity, SLA, and turnaround-time targets.
• Monitor work queues, prioritize assignments based on volume, complexity, aging, and business impact.
• Provide guidance and support to analysts in researching, analyzing, validating, and resolving complex data and transaction-related issues.
• Review complex, high-impact, or escalated cases and ensure appropriate and timely resolution.
• Perform quality reviews and provide constructive feedback to improve accuracy and reduce errors and rework.
• Monitor team performance and identify productivity, quality, and process gaps; implement appropriate corrective actions.
• Ensure adherence to defined processes, controls, quality standards, and operating procedures.
• Conduct root-cause analysis for recurring issues and work with relevant teams to implement corrective and preventive actions.
• Act as the first level of escalation for operational, process, and data-related issues.
• Coordinate with internal teams, utility providers, and stakeholders to resolve issues and obtain required information.
• Ensure timely and effective communication of critical issues, risks, and dependencies to the Manager.
• Track team workload, backlog, aging, productivity, quality, and SLA performance.
• Prepare and share regular team-level performance reports and operational updates.
• Coach, mentor, and support team members through regular feedback, knowledge-sharing, and performance discussions.
• Identify skill gaps and support training, cross-training, and knowledge-development initiatives.
• Ensure appropriate documentation of processes, resolutions, and knowledge articles.
• Identify opportunities for process improvement, standardization, and automation and support implementation initiatives.
• Support the Manager with operational planning, reporting, stakeholder communication, and process improvement initiatives.
• Ensure business continuity through effective cross-training, knowledge sharing, and workload management.

Our Ideal Candidate Profile

We are looking for an experienced and hands-on operations professional who can effectively manage a team while also providing analytical and operational guidance on complex issues.

The ideal candidate should have:

• 8 years of relevant experience in data operations, data quality, analytics, billing/finance operations, or a similar domain.
• Prior experience in team handling, mentoring, or supervisory responsibilities.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes.
• Ability to handle complex cases and provide clear direction to team members.
• Strong understanding of SLA, KPI, quality, productivity, and backlog management.
• Good stakeholder-management and communication skills.
• Ability to effectively manage competing priorities and make timely operational decisions.
• Strong attention to detail and commitment to data accuracy.
• Good working knowledge of Microsoft Excel and operational reporting.
• Ability to analyze team performance data and identify actionable improvement opportunities.
• Experience working with multiple systems, data sources, and cross-functional teams.
• Strong coaching and mentoring capabilities.
• Ability to provide constructive feedback and manage performance issues effectively.
• A continuous-improvement mindset with an interest in process optimization and automation.
• Strong ownership, accountability, and ability to work effectively in a fast-paced environment.
• Experience working with utility providers or external stakeholders would be an added advantage.