Vedoucí expert partnera pro excelenci procesů R2R

We are EDP, a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.

Main responsibilities

• Ensure an understanding of all operations and their processes within the Service Tower, as well as their financial and strategic impact.
• Identify process improvements with a focus on efficiency, standardisation, user experience and digitization.
• Facilitate meetings with Service Tower delivery operations to obtain feedback on potential improvements.
• Analyse customer satisfaction feedback to identify areas for improvement.
• Ensure alignment between the various operations involved in each process.
• Communicate and align all improvement needs with the Process Excellence CoE and prioritise them.
• Monitor performance indicators with a focus on improving efficiency and optimising resources and sustaining continuous improvement.

What are we looking for

• Bachelor's or Master's degree in Business, Engineering, Operations, Finance, or a related field.
• Solid professional experience, in process improvement, business transformation, shared services, Acceleration Office, Process Excellence, or Continuous Improvement, preferably in a GBS or multinational environment.
• Mandatory experience in the financial area, particularly in environments involving operational efficiency, reporting, planning, controls, or process standardization.
• Proven track record in leading complex process optimization and transformation projects with measurable impact on efficiency, cost, quality, or service performance.
• Strong knowledge of Lean, Six Sigma, or similar methodologies; Green Belt or higher certification is a plus.
• Skilled in using data analytics and process mapping tools to drive improvement and support decision-making.
• Demonstrated ability to align initiatives with strategic goals, bringing a strong strategic vision and the capacity to translate business priorities into actionable improvement plans.
• Strong stakeholder management skills, with the ability to influence, engage, and collaborate across diverse teams, seniority levels, functions, and geographies.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in dynamic, matrixed, and fast-paced environments.
• Availability to travel when required.
• Fluency in English; other languages are a plus.

More than academic knowledge and technical skills, we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose.

Equal opportunities for all

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.

Need more reasons to apply?

As a top employer we:

• Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;
• Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;
• Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;

Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:

• Top employer certification by Top Employers Institute
• Part of the Bloomberg Gender-Equality Index
• Global certification as a family-responsible company by Fundación Másfamília
• Top 100 Workplaces by Houston Chronicle

Discover our tips to enhance your performance during the recruitment process and apply until 24/07/2026 if you think you are the right fit for this opportunity.