Technical Operations Lead

Job Description

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:

We are looking for individuals who can help shape the future of the Energy Operations team and ensure that we are prepared for changes in the energy Industry. This is a vital role that will enable us to successfully overcome the challenges of an ever changing marketplace.

This role in a nutshell

This role involves a significant focus on team leadership and development within an analytical context. You will be responsible for leading, coaching, and developing a team of analytic engineers and technical specialists, fostering a culture of continuous learning and growth. This includes conducting regular performance reviews, providing constructive feedback, and identifying/addressing any performance gaps with corrective actions. You will also play a key role in facilitating Agile ceremonies and analyzing team performance data to identify areas for improvement and optimization, continuously driving sprint velocity and addressing missed targets.

Beyond team management, this role demands proactive coordination with the Operational Analytics Lead to map out timelines and ensure deliverables stay synced with shifting priorities. Success hinges on your ability to forecast resource needs so that the team's output remains robust and strategically aligned with long-term business objectives. The emphasis is on building a strong, technically proficient, and high-performing team capable of delivering consistent and impactful results.

This role involves a significant focus on team leadership and development within an analytical context. You will be responsible for leading, coaching, and developing a team of analytic engineers, fostering a culture of continuous learning and growth. This includes conducting regular performance reviews, providing constructive feedback, and maintaining high technical standards through the ability to write, review, and interpret complex SQL to support the team's development. You will also play a key role in facilitating Agile ceremonies and analysing team performance data to identify areas for improvement and optimisation, continuously driving sprint velocity and addressing missed targets.

Beyond team management, this role demands proactive coordination with the Operational Analytics Lead to map out timelines and ensure deliverables stay synced with shifting priorities. Success hinges on your ability to forecast resource needs so that the team's output remains robust and strategically aligned with long-term business objectives. This will all be underpinned by your own data expertise and capability of delivering consistent and impactful results.

Your key outcomes will be

• Lead, coach, and develop a team of analysts and technical specialists, fostering a culture of continuous learning and growth
• Attend and facilitate Agile ceremonies
• Ensure robust documentation across delivery, including JIRA & Confluence
• Analyse team performance data to identify areas of improvements and optimisation
• Identify and address any performance gaps, implementing corrective actions and improvement plans
• Continuous drive of sprint velocity in team, proactively identifying where targets are missed and working with team to get back on track
• Conduct regular performance reviews and provide constructive feedback to the team
• Lead the prioritisation and scheduling of all team deliverables, proactively identifying potential bottlenecks and re-allocating resources to maintain momentum across competing objectives
• Work closely with Operational Analytics Lead to ensure work meets all requirements, including BAU initiatives and incident support
• Support enforcing team best practices e.g. coding standards and technical documentation
• Foster a culture of feedback by creating an environment where giving and receiving feedback is encouraged and valued

You'll be a successful Technical Operations Lead here at OVO if you...

• Successfully led and developed a team of technical professionals.
• Have a track record of coaching and mentoring, fostering growth and career development.
• Ownership of end-to-end project planning, including the creation of detailed delivery schedules and milestones that ensure high-quality outputs while remaining responsive to shifting business priorities.
• Demonstrate proficiency in SQL, including the ability to write, review, and interpret queries to support technical team development and maintain high data standards.
• Have proven experience balancing multiple priorities and dealing with change and ambiguity.
• Resilient to change and ability to support others through varied changes.
• Have an ambitious spirit; you'll need to be proactive and someone who is always up for a challenge.
• Are an excellent communicator. Your communication skills give you the ability to convey your ideas effectively, tailoring the communication to audiences at all levels of the organization.
• Proficient experience using JIRA for Agile ceremonies and the ability to utilize built-in reporting to monitor progress.

Let's talk about what's in it for you

We'll pay you between £45,000 and £50,000 , depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO...and there's flex pay. We'll give you 9% Flex Pay on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here's a taster of what's on offer:

For starters, you'll get 34 days of holiday (including bank holidays).

For your health

With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing

With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle

With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home

Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute

Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!

If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.