Program Operator

Job Description

Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses-including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people's behavior-to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.

We are seeking a Program Operator to join our team and help us achieve our ambitious goals for our business and for the planet.

How you will make an impact

The Program Operator is an entry-level position responsible for executing day-to-day operational processes that enable successful delivery of utility demand response and virtual power plant programs. This role supports enrollment and incentive operations, event execution, and other operational workflows while ensuring high-quality service, meeting SLAs, and maintaining scalable processes. This role requires minimal experience and provides the opportunity to gradually build independence while working under close supervision. The Program Operator is expected to meet routine deadlines, prioritize multiple deliverables effectively, and proactively identify barriers to program outcomes. This role is ideal for individuals eager to learn, with strong problem-solving skills and effective communication abilities.

What you get to do

• Address Tier 2 customer support ticket escalations, ensuring resolution meets or exceeds ticket SLAs.
• Execute operational workflows, including manual processes that support program delivery where platform automation is unavailable or evolving.
• Document operational processes, identify opportunities for standardization and automation, and provide feedback to improve scalability and efficiency.
• Provide on-call support across programs during event seasons, effectively communicating with stakeholders and following identified escalation paths.
• Train and support contractors to ensure consistent program execution.
• Prioritize competing operational work across multiple programs while meeting established SLAs and delivery timelines.
• Ensure clear and effective communication across appropriate channels to support program success.
• Establish and maintain strong relationships with internal stakeholders, clarifying priorities for bug fixes and engineering support.
• Support day-to-day operations for a portfolio of lower-complexity programs while building expertise to take on additional ownership over time.
• Apply critical thinking to identify, define, triage, and assess problems, ensuring meaningful solutions that keep programs on track.
• Support successful execution of demand management events by monitoring event performance and communicating operational issues.
• Build and maintain collaborative relationships with team members to define and achieve key objectives and results.

What you bring to Uplight

• Entry-level role requiring minimal experience.
• Ability to operate autonomously on low-complexity tasks and seek guidance when necessary.
• Strong time management and prioritization skills to coordinate multiple projects and deliverables effectively.
• Excellent problem-solving mindset; demonstrates curiosity by asking questions and seeking guidance on issue escalation.
• Strong communication skills, including planning discussions, clear articulation of questions/issues, and appropriate escalation.
• Basic understanding of operational tools and processes, with a willingness to update documentation and suggest improvements.
• Collaborative team player with a proactive approach to supporting team learning and shared success.
• Strong initiative and accountability in achieving program outcomes.
• Ability to interact with cross-functional teams and seek guidance on operational capabilities when necessary.
• Willingness to learn how to use project management tools and methodologies such as Jira/Confluence, Asana, Excel, Figma, Lucid. Comfortable with process flow diagramming.
• Willingness to learn and gain technical proficiency with tools such as Excel, Sublime, AWS S3, CRM platforms, VS Code, Redash, DataDog.
• An eagerness to learn about Uplight's products and alignment with our foundational goals.

Why Join Uplight in Leading the Fight Against Climate Change?

At Uplight, we're not just offering a job - we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:

• Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.
• Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.
• Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.
• Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.
• Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.

To learn more about our comprehensive benefits package and other perks, visit uplight.com/careers

Salary Range: $55,000 to $68,000 USD + Bonus

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Uplight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status (including neurodivergence), genetics, protected veteran status, sexual orientation, gender identity or expression, neurotypicality, or any other characteristic protected by federal, state or local laws.